Privacy Policy

GENERAL

All orders accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly. Oil Cloth World and its associates attempt to be as accurate as possible. However, Oil Cloth World does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Items are measured and cut by hand and therefore the item ordered may be slightly under or over the size ordered. Please note some foodstuffs may leave a stain especially if not wiped up immediately. These include foods which are acidic based for example tomato sauce. Also tumeric, red wine etc may stain. Some pens may leave a permanent mark. Oil Cloth World accepts no responsibility for any permanent stains which occur during customers' usage.

DESPATCH

Orders are despatched within one to two days of being received. To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. All items are subject to availability and in the unlikely event that your choice is out of stock we will email you as soon as possible to let you know. PLEASE NOTE: WHOLESALE ORDERS and ROLL ORDERS need to allow three to seven working days for delivery.

DELIVERY

Mainland UK destinations - Orders will be despatched by Royal Mail or courier. Depending on the total weight of your order an additional postage charge may be needed to the Highlands, offshore Islands, Channel Islands, Northern Ireland and Rest of the World and we will email you to let you know if this is necessary. All other destinations will have to be priced separately. Larger orders will be delivered by a courier who will attempt delivery 2/3 times (depending on their policy) and leave a card if no one is available to receive the goods. If your order is returned to us another shipping charge will be payable by you for your order to be re-sent

RETURNS

Please contact us first by email regarding returns as we need to email a returns form to you with instructions on how to return an item. Refunds will be processed as soon as possible when we have received the faulty goods with the nature of the fault clearly stated. Any goods returned incomplete i.e. damaged, packaging missing, cut, accessories missing etc. unfortunately cannot be replaced or credited. Similarly any goods found to have been used will not be replaced or credited. As our vinyl tablecloths, pvc coated oilcloth tablecloths and table protectors are cut to order they are non returnable and this includes incorrectly ordered items. Please make sure you order the correct size. Any query regarding a wipe clean tablecloth including colour and design can be satisfied by requesting a free sample from us (max of 3). Any claims for non-delivery or faulty items must be made in writing within seven days of receipt. Any returns must also be made in writing within seven days of receipt. All postage for returned items is the responsibility and payable by the customer (except for damaged, faulty or incorrectly sent items) who must use a trackable service such as Royal Mail Recorded Delivery.

PAYMENT

Payment is by credit card or Paypal when placing the order via our website. We reserve the right to refuse any credit card transactions.

RESERVATION OF TITLE

The risk of the goods passes to the buyer upon delivery from the carrier, but the title in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

MOST OF OUR PVC COATED COTTON DESIGNS ARE ALSO AVAILABLE AS WHOLESALE ROLLS. IF YOU CANNOT SEE THE DESIGN YOU ARE AFTER PLEASE EMAIL AND WE WILL LET YOU KNOW IF IT IS AVAILABLE TOGETHER WITH THE PRICE.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number,email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

INTELLECTUAL PROPERTY & RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain at all times vested in us or our licensors. You are not permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.